FOR CUSTOMERS OUTSIDE THE US:

Additional VAT & import tax may apply on orders shipped to the EU, Canada, and other countries. 

Fees are determined by your local customs and regulations. Each customer is responsible for any customs charges that may be applied to international shipments. Each customer is responsible for any other applicable charges that may be applied to international shipments such as Disbursement Fee or Holding Fee.

TALIA SARI has no control over these charges and is not responsible for any actions taken by customs or delivery services.U.S orders are import tax-free.

Our estimated shipping times are calculated from the moment the creation process has been completed (+- 10 days). 

• US, Canada & Europe Standard Shipping: 8-12 business days.
• US, Canada & Europe Economy: 6-8 business days.
• US, Canada & Europe Express: 2-4 business days.
• South America Express Only: 10-14 business days
• Australia & Asia Express Only: 10-14 business days

During holidays seasons, delivery may be longer Actual delivery time will depend on international customs and your local service. 

If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact our customer support team.

If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.

Please make sure to include: 

• Your order number 
• Street address with apartment number 
• City 
• Country 
• State 
• Zip Code 
• Phone number 

We can change your shipping address for you until your item is packed for shipping. 

It is best to contact us immediately to avoid any delays.

You can upgrade to expedited shipping for faster delivery by following this link or contact customer service. The estimated delivery time is 2-4 days to the US and 3-6 days to Europe, depending on your final location. Please remember to include your existing order number in the "Special instructions for your map" section during checkout.

You have the option to upgrade your shipping method until your jewelry is in the plating stage.

Please note that the estimated shipping date is based on your chosen shipping method and is calculated in business days, excluding weekends and holidays. While we strive to meet these estimates, we can't guarantee them. Actual delivery times depend on international customs and your local postal service.

If your order hasn't arrived within the estimated shipping time or if you have any shipping-related questions, feel free to reach out to our contact customer service.

Custom maps take up to 10 days  to be made and prepared for shipping. 

After your map is submitted, the creation process is the following:

Design ⇨ Cutting ⇨ Hand forming ⇨ Plating ⇨ Quality Inspection & Packing

We send email updates throughout the creation process, along with a link to view your design as it comes together. 

You should receive the order confirmation email as soon as you place your order, and the next update should arrive within 2-3 days.

If you have not received an update from us, please check your spam/promotions folders.  You can also search for our email address studio@taliasari.com and it should show up in the results. Mark our domain as “Not Spam” in your email service.

If you do not see an email from us anywhere, there may have been a typo in the email you provided when placing your order. Please contact us with your information and we will gladly locate your order and fix the issue.

In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following:

Check your shipping details on the order confirmation email and make sure they are correct.

Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand.

Ask other members of your household or neighbors if they have accepted the package on your behalf, as this is a common occurrence.

Check (if applicable) with your doorman, by your garage, or perhaps a side door.

If your order is being shipped outside the U.S, the shipping time frames will be longer. Please look at our estimated shipping times.

If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived.

If this happens to you within 36 hours of the expected delivery, please follow these steps:

• Check your shipping notification email to ensure your package was shipped to the correct destination.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else in the house accepted the delivery on your behalf.
• Some packages travel through multiple carriers; check your mailbox or other locations you may receive mail.
• Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival.

If your order is 36 hours past the expected delivery date, please Contact Us.

Please check for any typos in the email address you entered in your order.

The email may have been sent to your spam/junk/promotional folder. 

Please search these folders for the email. 

You can also search for our email address studio@taliasari.com and it should show up in the results.

Mark our domain as “Not Spam” in your email service.

Quality is very important for us at Talia Sari!

If you receive jewelry from us that is damaged, defective, or unsatisfactory in any way, let us know immediately. 

Our team will work with you to make it right. Please get in touch with our customer service team.

We offer a warranty for the plating of the jewelry for up to 1 year from the date of purchase.

If you have any other issue with an item you purchased, please contact us and we will suggest the best solution to fix it.

If this occurs, we will do our best to sort this out right away.

Please check your order details to ensure that the order was placed correctly with the customization that you chose.

We ask that you please contact our Customer Service team with your order number and a picture of the incorrect item.

All of our jewelry is handmade. 

We take quality very seriously and check every item closely before shipping, unfortunately, things can happen along the way sometimes.

Please take a few moments to send us a photo of the damage, as well as your order number and a short description, that way we can suggest the best and quickest solution asap.

Our team is dedicated to providing you with any assistance you may need.

You can browse our FAQ page with any questions you may have and if the answers suggested don't solve your issue, you can contact us directly.

While we do not have phone support, we will do our best to answer your written request as soon as possible, usually no longer than 2 business days.

(Fridays and Saturdays are not working days).

Please feel free to search through our FAQ's or contact our support team here (studio@taliasari.com)